---
title: Create a FAQ
description: Add a question and its answer so your agents use it whenever a customer asks the same thing.
---

FAQs are answers you write once and your agents reuse. You can assign each one to one or more agents, or share it with every agent in the workspace.

:::note
You need the editor or admin role in the workspace. If you don't see **FAQs** in the menu, ask an admin in your organization for access.
:::

## Steps

1. In the sidebar, open **Knowledge Base** and then **FAQs**. You'll see the workspace FAQs with their agent and status.

   ![FAQ list](/blume-assets/content/docs/screenshots/en/create-faq/01-faqs-list.png)

2. Click **New FAQ** in the top right.

3. In **Knowledge scope**, choose who the question applies to:
   - **Assigned**: only the agents you check under **Agent** use it.
   - **Global**: every agent in the workspace uses it.
   - **Unassigned**: it's saved, but no agent uses it yet.

4. If you chose **Assigned**, check one or more agents under **Agent**.

5. In **Status**, keep **Answered** if you already have the answer. Choose **New** to record the question and answer it later.

6. Type the **Question** the way a customer would ask it and, if applicable, the **Answer**.

   ![New FAQ form](/blume-assets/content/docs/screenshots/en/create-faq/02-new-faq-form.png)

7. Click **Create FAQ**. The question appears in the list.

   ![The new FAQ in the list](/blume-assets/content/docs/screenshots/en/create-faq/03-faq-in-list.png)

:::tip
Have lots of questions in a spreadsheet? Use **Import** to upload them from a CSV or Excel file with two columns: question and answer.
:::

## Next steps

- [Check the status of your agents](/en/guides/agents-overview)
- [Review conversations](/en/guides/review-conversations)